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Why deployment of AI in insurance claims management is low
Cloud computing, which is essential for scalable AI, remains underutilised, especially in rural areas where slow or unreliable internet hampers real-time AI processing and remote claims assessment.
Artificial intelligence (AI) is transforming the insurance industry by accelerating claims processing, reducing costs, improving accuracy, and enhancing customer experiences through automation, fraud detection, and data analysis.
This streamlining of workflows can help address deep-rooted skepticism toward insurers, particularly in Sub-Saharan Africa, where insurance uptake remains modest at 2–3 percent, far below the global average of 7 percent.
