The healthcare industry is undergoing a significant transformation, driven by technological advancements, evolving patient expectations, and systemic shifts. These changes are not just enhancing the quality of care but also redefining how individuals access healthcare services.
Traditionally, people heavily relied on in-person visits to healthcare facilities, with little or no emphasis on preventative care. This limited access was particularly pronounced in rural and underserved communities where medical facilities and specialised care were often scarce. In the past, the focus was predominantly on reactive care—treating illnesses and injuries as they occurred, rather than preventing them.
