One of the most contentious recent developments is the government’s rollout of the SHA health cover.
While the initiative may have been designed with good intentions, its execution has left much to be desired. Citizens are being forced to enroll in the program, yet the government has done little to educate the public on its benefits, costs, and overall functionality.
Many Kenyans, already struggling to access basic healthcare, feel alienated and coerced. A case in point is a family in Nakuru, where a single mother of three was forced to pay for the SHA cover out of pocket, only to discover her local clinic did not recognize the scheme.
The lack of information, coupled with unclear implementation, has left many like her frustrated and confused.
The Ministry of Health has responded defensively to criticisms, dismissing complaints as resistance to change. However, this dismissive approach only deepens the mistrust between citizens and the government. Sensitization and community engagement should have been at the core of the rollout, but these critical steps were neglected.
Another glaring example of the government’s failure to heed public opinion is the recent hike in passport application fees. Despite public participation revealing widespread opposition to the increase, the decision was implemented, reflecting a blatant disregard for citizens' concerns.
Adding insult to injury is the inefficiency of immigration services. Many Kenyans report waiting over three weeks to obtain a passport, a process that should be streamlined in a digital era. For instance, a businessman in Nairobi lost a lucrative international opportunity due to delays in passport issuance.
Such cases highlight how the government’s disregard for service efficiency and public input harms citizens on a personal and economic level.
The government must reconsider its approach to policy development and service delivery. Public participation is not just a formality but a constitutional requirement that ensures citizens’ voices are heard and respected. Ignoring this process undermines trust and leaves citizens feeling disenfranchised.
Transparency, communication, and efficiency must take precedence in government operations. Sensitization campaigns for new policies like SHA health cover and reforms to streamline immigration services would be good starting points. Equally important is listening to and acting on public feedback during public participation forums, ensuring that citizens are not merely heard but truly considered.
Without these changes, the growing disconnect between the government and its people will only deepen, further eroding trust and cooperation. The question remains: will the government start listening to its people, or will the cries of the citizens continue to fall on deaf ear.
The writer is Communications and PR Specialist. Email: [email protected]
