Address complaints on e-travel authorisation

Passengers at JKIA

International arrivals passengers queue for screening at the Jomo Kenyatta International Airport in early November last year. PHOTO | FILE | NMG

Photo credit: File | Nation Media Group

The decision by Kenya to go visa-free for travellers hasn’t elicited the kind of excitement that the authorities had anticipated.

Several people have raised complaints about the costs, inefficiencies and inconveniences associated with the new electronic travel authorisation (eTA) policy adopted by the country’s Immigration department.

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