Banks’ duty of care just got tougher after UK fraud case

Earlier this year, my 18-year-old daughter received a phone call from a stranger claiming he was calling from Safaricom customer care. He spoke authoritatively but quite rudely, demanding her M-Pesa PIN and other personal details.

Being quite fresh out of school conditioning mental mindset of respect for authority, the young lass fell for the rogue’s demands.

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Note: The results are not exact but very close to the actual.