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LETTERS: Kenya ripe for online dispute resolution

Among its benefits, online dispute resolution is viable for resolving disagreements involving low-priced goods and services common in e-commerce transactions. FILE PHOTO | NMG

Alternative Dispute Resolution methods such as mediation and arbitration are increasingly being accepted as alternatives to litigation and court processes in resolving disputes in Kenya.

However, Online Dispute Resolution (ODR) is yet to be acknowledged in Kenya by both the law and businesses.

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