The value of unclaimed Safaricom #ticker:SCOM customer loyalty awards, popularly known as Bonga points, hit Sh3.94 billion in the year to March 2020, offering a rich pool for customers to redeem for food and household items.
This is a rise from previous year’s Sh3.85 billion even as the telco offers increased options for customers to use the resource such as paying for air tickets, shopping, fuelling cars and even repaying education loans.
