Passengers travelling on Standard Gauge Rail (SGR) trains between Nairobi and Mombasa will from Tuesday start getting a 80 per cent refund on their travel ticket costs if they notify operator of their inability to catch up with the train on time.
The refunds will, however, not be issued after the journey has commenced, at intermediate or destination stations. Requests for refunds on tickets will also be rejected in cases where the documents are damaged or defaced, the Kenya Railways Corporation (KRC) said.
