Time flies with great content! Renew in to keep enjoying all our premium content.
Prime
Directline, Amaco, Trident attract most customer complaints
The wreckage of a matatu involved in an accident. Directline, Amaco and Trident, which have a strong presence in public transport insurance, received the highest number of complaints from their aggrieved customers.
Three insurance firms – Directline, Amaco and Trident – received the highest number of complaints from their aggrieved customers in the three months to September 2024, new data from the Insurance Regulatory Authority (IRA) has revealed.
The industry report shows that the three insurers accounted for nearly half of the 357 complaints made against more than 20 companies in the quarter to September 2024, relating to general insurance business.
