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Directline claims payment rises amid wrangles
An accident scene. Directline Assurance, which mostly covers public service vehicles, private and commercial motor vehicles has posted an improved claims settlement record , the best in four years. FILE PHOTO | NMG
Directline Assurance posted an improved claims settlement record in the three months to September despite management wrangles that have threated the underwriter’s operations.
The quarterly report by Insurance Regulatory Authority (IRA) shows the claims settlement ratio of the insurer was 8.6 percent in the review period compared to seven percent a year earlier.
