Puzzle of CA’s conflicting data on quality of telcos’ services

Telecom firms are required to meet certain standards. PHOTO | FILE

The communications sector regulator has released conflicting data on the quality of telecoms services, raising questions about the integrity and reliability of its statistics.

The Communications Authority of Kenya (CA) last week released its Quality of Service (QoS) report for the year ended June 2016, contradicting data in its 2015/16 annual report covering the same period and subject matter.

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