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Safaricom disputes regulator’s assessment of its voice service

CAK director general Francis Wangusi. The regulator’s 2013 Quality of Service study graded Safaricom’s service as poor. PHOTO | FILE | NATION MEDIA GROUP

Safaricom is headed for a fresh clash with the Communications Authority (CA) on the regulator’s assessment of the quality of its voice service.

The Nairobi bourse-listed firm says findings of an independent consultant shows the telco has met all but one of the targets set by the regulator, contrary to CA’s 2013 Quality of Service (QoS) study that graded Safaricom’s service with the poorest score as its rivals also fell short.

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