Telkom woes deepen as 1m more customers flee, extending last year’s trend

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A subscriber holds a Telkom SIM card.

Photo credit: File | Nation Media Group

Kenya’s third largest telecommunications company, Telkom Kenya, shed over one million customers in the 12 months to June this year, new disclosures show, extending a trend observed the previous year when the firm lost 899,458 customers.

An analysis of official data from the Communications Authority of Kenya (CA) shows that the telco had 1.48 million customers at the close of June 2024, representing a 41.4 percent dip from the 2.5 million subscribers recorded as of June 2023.

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