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SHA digital system outage disrupts healthcare services
Social Health Authority (SHA) CEO Dr Mercy Mwangangi when she appeared before the Public Investments Committee on Social Services, Administration and Agriculture at Bunge Tower, Nairobi on February 11, 2026.
Healthcare services across the country have been disrupted following a system failure that affected the Social Health Authority‘s (SHA) digital platform, interrupting critical pre-authorisation used by hospitals to obtain treatment approvals for patients.
The outage affects contracted public and private facilities.
