The Consumer Federation of Kenya (Cofek) has supported the reduction of call rates, saying the move by Communications Authority (CA) was justified and will benefit general public and users of telecommunication services.
Cofek says in submissions filed before the Communication and Multimedia Appeals Tribunal that lower mobile termination rates do not automatically result in losses for Safaricom as alleged by the telco, especially when it is not compared against the guaranteed higher volume of scale of cheaper calls.
