The Kenya Revenue Authority (KRA) has embarked on a major upgrade of ageing income tax and customs systems to avert sustained downtimes similar to those which hit the filing of returns last June and clearance of goods at border points in November 2024, impacting revenue collections.
KRA Commissioner-General Humphrey Wattanga blamed the major hitches on iTax, the electronic tax system, and the Integrated Customs Management System (iCMS) on infrastructure, which was installed about a decade ago.
