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Productivity: Do not entertain perennial complainers at workplace

Managers should regularly check in with their teams to understand the emotional climate, as ignoring the issue can lead to widespread dissatisfaction and low performance.

Photo credit: Shutterstock

By  Scott Bellows

Here along Nairobi’s Thika Road, at a mid-sized accounting firm, two employees, Otieno and Mwende, began their workdays with very different mindsets. 

Otieno, a seasoned accountant, always found something to complain about.

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