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Back to drawing board: Revisiting insurance industry’s dismal penetration in Kenya
Here in Kenya, our health insurance covers all the nitty-gritties around what is essential and basic of relatively small day-to-day health issues with minimal expenses coming out of our personal pockets until we reach our maximum.
Today in Business Talk in the Business Daily, we continue our 2025 deep dive into the Kenyan health insurance sector as an update to our extensive 2021 expose.
In interviewing policy owners, they recount muddled product descriptions that initiated long-term doubts about what they purchased. Never seeing their comprehensive policy documents with all the inclusions and exclusions.
