Tipping clash: Kenyan workers, clients at odds

In Kenya, tipping culture is evolving, but not in the best way. Excessive tipping expectations from service workers are driving loyal customers away, sparking debates about fairness, loyalty, and workplace practices.

Imagine walking into a familiar barbershop or car wash, a place where you are a regular. You expect better treatment—perhaps a discount—but instead, you’re faced with rising expectations for tips.