Kiptoo oversees procurement at a tech parts distributor in Parklands, Nairobi, where he also manages three field teams. His mornings begin with him giving terse direct orders and afternoons conclude with curt instructive emails.
Employees shun the weekly team meeting because interruptions splinter each idea before it can formulate legs and flourish. New staff gossip about impending job transfers to other locations spreads, senior analysts wait until risk is too high before they act on switching suppliers or curtailing credit to purchasers, and supply issues build up since no one has the guts to speak up about small mistakes sooner.
