As the banking sector continues to deepen its digital footprint and take most of its services online, many Kenyans are still clinging to the traditional physical channels to access the services.
A survey by consultancy firm KPMG shows that nearly half of bank customers in Kenya would rather visit a branch, an agent, or an automated teller machine (ATM) to access banking services such as credit, savings, and withdrawal among others, despite banks moving most of these services online.
