Bureaucracy, double-edged sword in governance and service delivery

 Kenyans seeking services at the Immigration Department in Nyayo House waiting to be served on August 31, 2023.

Photo credit: File | Nation Media Group

People have often painted bureaucracy as the villain in the story of modern governance. It is frequently linked to inefficiency, red tape, and endless paperwork, which hinder growth by making procedures unnecessarily complicated and time-consuming.

However, it is ironic how it remains an essential pillar of public administration, responsible for keeping institutions organised and accountable.

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