Digitalisation key to transparency in insurance claims

BD Digital Insurance#1

PHOTO | SHUTTERSTOCK

The first attempt by players within the public transport system to adopt a cashless payment system was in 2014 when financial and technology partners came together to roll out cashless payment solutions.

Billed as the ultimate panacea to the challenge of pilferage and loss of revenue to the government, the project soon ran into headwinds as some stakeholders within the PSV sector felt they had been left out of the existing incentivisation structures among other challenges.

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Note: The results are not exact but very close to the actual.