How corporates ensure consumer protection during restructuring

Corporate restructuring has become a familiar feature of Kenya’s business landscape. Mergers, acquisitions, internal reorganisations, hive downs and spin‑offs are now routine tools for growth, efficiency and market positioning. Yet for consumers, these corporate shifts are often reduced to brief notices assuring them that “nothing will change” and that services will continue uninterrupted.

Such notifications may satisfy procedural expectations, but they often fall short of the substantive duty of care that Kenyan law imposes on businesses.