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Where leadership flops in African organisations
Organisational resilience depends less on isolated heroic figures and more on whether enough individuals throughout the system experience themselves as custodians of mission rather than merely occupants of roles.
Recently I had the opportunity to listen to a conversation between two people.
One of them started by saying: “Is this my responsibility?” “Has this been escalated?” or “Did I follow the procedure? And who approved of this?” By contrast, the other person quickly asked: “What outcome is the institution trying to achieve with this action?” “And what is happening to the customer?” “By the way, what responsibility do I carry here?” “And out of all these, what action protects the mission and integrity of the organisation?”
