Why firms need to treat Internet as a vital utility

Workers lay fibre optic cable in Eldoret. PHOTO | JARED NYATAYA

The Internet has transformed many aspects of our lives today and continues to disrupt our normal way of doing things. It has made the world ‘smaller’ and enhanced access to things like information and new opportunities.

The Internet has become so fundamental that it’s hard to imagine our lives before it or even the fact that there might be companies in the world today that do not use an element of digitisation in any part of their business processes.

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