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Insurers under pressure to prove tech investments are paying off
For years, insurers concentrated on moving their paper-based processes online. However, they are currently shifting toward creating products and experiences designed for digital channels.
Insurance companies have spent years digitising their operations, automating claims and experimenting with artificial intelligence (AI). But as costs rise and margins come under pressure, shareholders, regulators and customers are asking a tough question: What exactly are these investments delivering?
Industry leaders say the answer lies in faster claims processing, improved customer experiences and lower operating costs, though proving those gains remains a work in progress.
