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Safaricom hit hardest as telcos pay Sh312m penalty for poor calls

Mr Francis Wangusi, Communications Authority of Kenya director-general. FILE PHOTO | NMG

By  MUTHOKI MUMO

Telecom operators have been collectively fined Sh311.6 million for poor service with market leader Safaricom #ticker:SCOM taking the heaviest hit.

Safaricom, Airtel and Telkom Kenya all failed to meet the quality of service standards for the financial year 2015/16.

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Note: The results are not exact but very close to the actual.

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