Telkom Kenya has blamed the sharp decline in its customer base on a protracted shareholder transition that has disrupted its business strategy and funding for key programmes, including network upgrades.
“Over the last two and a half years, Telkom has been going through a protracted shareholder transition that has resulted in the company’s inability to meet some of its strategic imperatives, regrettably affecting the optimal running of its network,” the firm said in an emailed response to the Business Daily.
