Court backs NCBA dismissal of staff over illegal customer account access

The NCBA Centre, the bank’s headquarters in Upper Hill, Nairobi, on February 27, 2026.

Photo credit: Wilfred Nyangaresi | Nation Media Group

The Employment and Labour Relations Court has upheld NCBA Bank’s decision to dismiss an assistant operations officer linked to suspicious transactions, including unauthorised access to customer accounts, interaction with suspected fraudsters, and receipt of improper benefits.

The court said the banking sector demands strict integrity standards, adding that lenders can rely on digital audit trails such as account access histories, transaction records and CCTV-linked timelines to discipline staff implicated in fraud.

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