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Staff performance: The cost of ignoring workplace aggression
The cost of ignoring workplace aggression is not just a dip in morale but a tangible decline in productivity that can amount to billions of shillings lost annually.
In the outskirts of Nakuru, here in Kenya, two managers at a leading agricultural firm embody starkly contrasting approaches to workplace dynamics, encapsulating divergent outcomes.
Patrick Kipkemoi, a senior manager, has seen his department's performance stutter and morale dip alarmingly. Known for his short temper, Patrick often disregards the impact of his harsh criticisms and impatient demands on his team.
